Release Notes

Terms of Use     

Updated. 12/09/2024 

 

THE WORLD EMBLEM SALES TERMS AND CONDITIONS   

   

Contract. The terms and conditions set forth herein (these “Terms and Conditions”) represent all the promises, covenants, agreements, conditions, and understandings between WORLD EMBLEM INTERNATIONAL, INC. (“Seller”) and you (“Purchaser”) with respect to this sale and purchase. Unless Purchaser and Seller have otherwise agreed, these Terms and Conditions supersede all prior and contemporaneous agreements, understandings, inducements or conditions express or implied, oral or written, relating hereto. No course of dealing or usage of trade or course of performance shall be relevant to explain or supplement any term expressed in these Terms and Conditions. Any terms or conditions specified in any purchase order or other communications which are in conflict with or in addition to these Terms and Conditions shall be superseded by these Terms and Conditions and shall not be binding upon Seller unless expressly accepted in writing by Seller. Seller’s failure to object to terms in any communication from Purchaser will not be deemed a waiver. THESE TERMS AND CONDITIONS SHALL BE DEEMED ACCEPTED AND AGREED TO BY PURCHASER IN ANY EVENT UPON ACCEPTANCE OF DELIVERY OF ANY OR ALL MERCHANDISE.   

   

Warranty. Seller warrants that all products manufactured by Seller and sold hereunder are free from material defects in materials and workmanship for two years after shipment with respect to embroidered patches and duty gear and five years for badges. The liability of Seller and the exclusive remedy of Purchaser is limited to repair or replacement (at the option of the Seller) of the defective products.   

  

Purchaser must provide Seller with notice of shortages or other errors (including non-conforming goods) no later than 14 days after receipt of a shipment.   

   

Purchaser waives all claims that arise from (i) Purchaser or any third party’s application of any products purchased hereunder or (ii) damages resulting from the washing and laundering of any products purchased hereunder. To return a product purchased hereunder in connection with the assertion of a claim under the foregoing warranty, Purchaser must first obtain a return authorization from Seller and must pay the costs of return transportation. Such transportation costs will be reimbursed to Purchaser by Seller only upon Seller’s verification of the validity of the claim.   

   

EXCEPT AS SET FORTH HEREIN, SELLER MAKES NO WARRANTIES, EXPRESS OR IMPLIED, AND HEREBY SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT TO THE PRODUCTS SOLD HEREUNDER. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. EXCEPT AS OTHERWISE PROVIDED, IN NO EVENT SHALL SELLER BE LIABLE TO PURCHASER OR ANY THIRD PARTY FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY, SPECIAL OR PUNITIVE DAMAGES, INCLUDING ANY DAMAGES FOR BUSINESS INTERRUPTION, LOSS OF USE, REVENUE OR PROFIT, WHETHER ARISING OUT OF BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE AND WHETHER OR NOT THE SELLER WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL SELLER’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS , WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EXCEED THE TOTAL OF THE AMOUNTS PAID TO SELLER FOR THE GOODS SOLD HEREUNDER. 
   

   

FACE MASKS SOLD BY SELLER HAVE NOT BEEN CLEARED FOR MEDICAL USE BY THE U.S. FOOD AND DRUG ADMINISTRATION AND ARE NOT INTENDED TO BE A SUBSTITUTE FOR MEDICAL GRADE EQUIPMENT. THESE PRODUCTS HAVE NOT BEEN EVALUATED FOR THE PREVENTION OF SPECIFIC DISEASES OR INFECTIONS, THE FILTERING OF SURGICAL SMOKE OR PLUMES, THE FILTERING OF SPECIFIC AMOUNTS OF BACTERIA, OR THE KILLING OR REDUCTION OF VIRUSES, BACTERIA OR FUNGI. EXCEPT WHERE SPECIFICALLY PROHIBITED BY LAW, SELLER MAKES NO WARRANTIES OF ANY KIND FOR FACE MASKS, INCLUDING WARRANTIES OF NON-INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE.   

   

Pricing. The prices set forth herein constitute the effective prices, except as set forth below, and supersede any prior written quotations of prices, oral quotations or prices set forth in any purchase order. Prices are subject to change, at the discretion of Seller, in accordance with prices effective at the time of shipment. Any custom requests or requirements by Purchaser, including but not limited to, high stitch counts, additional colors, 3D embroidery, application of product branding (i.e. hang tags, stickers, transfers, emblems, labels, tags) and/or special components may alter any posted sale price and will be subject to then current fees (“Additional Fees”). Additional Fees will be invoiced upon completion of the order(s).    

   

Emblem Dimension Calculation and Rounding: The dimensions of all Emblems are calculated according to the following formula to define the area factor (AF): (height + width) / 2, rounded to four decimal places. The classification of the Emblems is then established per the following legally stipulated rules:   

   

  1. An Emblem is categorized as size 1” if the AF is less than or equal to 1.100.  
  2. An Emblem is categorized as size 1.5” if the AF is greater than 1.100 and less than or equal to 1.600.  
  3. An Emblem is categorized as size 2.0” if the AF is greater than 1.600 and less than or equal to 2.100.  
  4. An Emblem is categorized as size 2.5” if the AF is greater than 2.100 and less than or equal to 2.600.  
  5. The rule proceeds incrementally until an Emblem is categorized as size 19” if the AF is greater than 18.000 and less than or equal to 19.100.  

   

Submission of Orders. Orders will be accepted on Seller’s primary or secondary websites or through Seller’s public API and/or e commerce procedures. Seller may, at its sole discretion, accept orders submitted by Purchaser through other means, however, in such cases, Seller will have no liability for errors in fulfillment or shipping so long as Seller uses commercially reasonable efforts to correctly fulfill or ship Purchaser’s order. Seller uses third party APIs for certain processes, the cost of which, in most cases, is included the price of the products and/services. In certain cases, however, a third party API will limit the number of API calls per month a customer orders. In such cases, if the number of attempts exceeds the number of orders completed and invoiced by Purchaser in a month by more than three times, Seller reserves the right to bill Purchaser $.10 per rejected order. In addition, depending upon how many overage calls are being made, Seller reserves the right to stop the order acceptance/processing until both parties understand the cause of the increase in API calls. Seller further reserves the right to charge a service fee of $10.00 per shipping address of Purchaser for such orders.      

Terms of Payment. Where Seller has extended credit to Purchaser, terms of payment shall be on account from the date of invoice. If no credit has been extended by Seller, a valid credit card or cashier’s check (if credit card is not permitted) shall be required to hold the entire amount of the order plus applicable taxes and estimated shipping costs. Credit card payments may incur a surcharge of:   

Mastercard   

3.5%   

Visa   

3.5%   

American Express   

4%   

   

Past due invoices are subject to a monthly service charge at 1.5%. Purchaser agrees to pay all expenses incurred in collecting delinquent accounts, including attorney’s fees.   

The amount of credit or terms of payment may be changed, or credit withdrawn by Seller at any time. If goods are delivered in installments, Purchaser shall pay for each installment in accordance with the terms of payment hereof. Payment shall be made for the goods without regard to whether Purchaser has made or may make any inspection of the goods. If shipments are delayed by Purchaser, payments are due from the date Seller is prepared to make shipments. Goods held for Purchaser are at Purchaser’s sole risk and expense.   

The amount of credit or terms of payment may be changed, or credit withdrawn by Seller at any time. If the financial condition of the Purchaser becomes impaired or does not, in the sole judgment of Seller, justify continuance of the work to be performed by Seller hereunder on the terms of payment agreed upon, Seller may require full or partial payment in advance or shall be entitled to cancel any order that is outstanding and shall receive reimbursement for its reasonable and proper cancellation. In addition to the rights of Seller in the preceding sentence, in the event of the filing of a voluntary or involuntary petition in bankruptcy or under insolvency laws with respect to Purchaser, or if Purchaser makes an assignment for the benefit of creditors or otherwise acknowledges its inability to make payments of its obligations when due, Seller shall be entitled to cancel any order that is outstanding at any time during the period allowed for filing claims against the estate and shall receive reimbursement for its reasonable and proper cancellation charges. The rights of Seller under this paragraph are cumulative and in addition to all rights available to Seller at law or in equity.   

To secure payment by Purchaser of the amounts due to Seller under this or any other contract between Seller and Purchaser, Purchaser hereby grants to Seller a security interest in the goods purchased hereunder. Purchaser agrees to execute, deliver and file any financing statements, security agreements or other documents, and to do any and all acts, which are requested by Seller to perfect, continue, or evidence such security interest and any other security interests granted to Seller hereunder. Should Purchaser fail to execute, deliver or title such documents or fail to do such acts promptly upon request by Seller, Purchaser hereby appoints Seller as Purchaser’s attorney-in-fact to, at the option of Seller, all acts which Seller may deem necessary to perfect and to continue perfected any security interest created hereby.   

Purchaser shall notify Seller in writing of any dispute with any invoice (along with substantiating documentation and a reasonably detailed description of the dispute) within thirty calendar days from the date of such invoice. Purchaser will be deemed to have accepted all invoices for which Seller does not receive timely notification of dispute, and shall pay all undisputed amounts due under such invoices within the period set forth in the invoice. The parties shall seek to resolve any such disputes expeditiously and in good faith.   

   

Title. All of Seller’s products purchased hereunder are shipped F.O.B. Seller’s place of manufacture as such term is defined in section 672.319 of the Florida Uniform Commercial Code unless otherwise agreed in writing by both Purchaser and Seller. All shipping and insurance charges shall be paid by Seller and shall be added to the invoice for the products shipped.   

   

Transportation. All products will be shipped FOB point of manufacture.  Seller shall utilize any commercially reasonable type of transportation specified by Purchaser to ship the goods purchased hereunder. If Purchaser has a shipping account set up with Seller, Purchaser’s shipping account may be charged. If Purchaser does not specify shipping account information, or if the specified type is unavailable or otherwise commercially impractical, Seller shall utilize any commercially reasonable type of transportation and invoice Purchaser for the shipping and handling costs involved.   

   

Delivery Date. Delivery dates are estimates of the date on which the products will be shipped and are not binding. Failure to deliver on a specified date for any reason whatsoever, whether in Seller’s control or not, shall not be cause for cancellation by Purchaser or for the assertion of damages of any kind whatsoever including but not limited to consequential damages against Seller. Seller shall exercise commercially reasonable efforts to notify Purchaser of any material delay in delivery.  Purchaser must provide written notice  of the non-delivery within seven days of the date when the products  would in the ordinary course of events have been received. 
   

   

Taxes. Applicable federal, state and local taxes, now or hereafter enacted, in connection with the purchase hereunder will be added to the invoice to be paid by Purchaser, unless, with respect to taxes due to a particular taxing authority, Purchaser provides Seller with a valid tax exemption certificate number indicating that the sale of the product is not subject to such taxation prior to order placement. If Purchaser’s tax exemption certificate expires, Purchaser is responsible for providing Seller with a new certificate number and will be charged all applicable taxes until such certificate number is provided.   

   

Substitution and Modifications of Goods. Seller may modify the specifications of goods designed by Seller and substitute goods manufactured to such modified specifications for those goods specified herein, provided that such substituted goods substantially conform to those ordered by Purchaser.   

   

Variation in Quantity. Purchaser shall accept delivery of shipments containing amounts of goods over or under 10% of the actual amount ordered. Purchaser may be charged for any overage delivered pursuant to this paragraph.   

   

Product Tolerance; Samples. It is the responsibility of Purchaser to  inspect and approve a physical sample of any goods ordered herein (a “Sample”) prior to production of such goods. Purchaser has ten business days from the date that the Sample is shipped to approve the Sample. If Purchaser fails to approve or reject a Sample provided in such time period, production will automatically be released and processed and Purchaser will be liable for all production costs. If Purchaser places an order for production based solely on artwork without receiving and approving a Sample, Purchaser will be responsible for all charges, damages and claims connected with that order. If Purchaser bypasses this process, Purchaser is liable for all production charges and waives the right to damages, replacements or claims. Seller is not liable for any issues with the design once it is applied to the garments or any other item. No Sample is made part of the basis for this contract, and no Sample, other than Samples made from goods shipped at the time of shipment, shall form any part of the basis for any claims against Seller hereunder. Purchaser understands and accepts that products may present variations between each other and any Sample provided. NO EXPRESS OR IMPLIED WARRANTIES ARE CREATED BY SELLER’S FURNISHING OF SAMPLES. WE will accept production-ready files from clients. Upon acceptance of client design files (e.g., DST, PXF, AI, PSF), we absolve responsibility for final output. Clients assume full accountability for output quality and accuracy. No warranties are provided for provided files. Seller reserves the right to reject or modify unsuitable submissions.    

  

Use of Customer Artwork and Emblems for Marketing Permission to Use Artwork: By submitting artwork, logos, emblems, or any other creative materials (collectively, "Artwork") to ("the Company"), you grant the Company a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, and display the Artwork for marketing and promotional purposes. This includes but is not limited to use on the Company’s website, social media channels, print materials, and other marketing mediums. Modifications: You agree that the Company may modify, alter, or edit the Artwork as necessary to fit marketing requirements, provided that the integrity of the original Artwork is maintained. Ownership: You affirm that you are the sole owner of the Artwork or have obtained the necessary rights and permissions from the owner to grant the Company the rights described in these terms and conditions. No Compensation: You acknowledge and agree that you will not receive any compensation or royalties for the use of the Artwork by the Company.     

Customer Supplied Goods and Product Attributes. If unfinished goods or materials to be used for the goods are furnished by Purchaser to Seller to enable Seller to perform hereunder (“CSG”), Purchaser shall furnish CSG of adequate quality and in sufficient amounts to provide for spoilage rate of 2% (the “Spoilage Rate”). Seller assumes no risk of loss due to fire, flood, theft or otherwise for such CSG. Any designs to be added to CSG must first be approved by Purchaser prior to any work being performed. Purchaser shall specify the designs and garments for decoration.   

Purchaser acknowledges that such designs may affect the delivery date. Seller is not liable for any errors in the information provided by Purchaser. Purchaser is aware that damage may occur in the decoration process and Seller will refund up to $20 for each unit of CSG shipped, proof of purchase price may be required during such process in excess of the Spoilage Rate (the “Replacement Charges”). In no event will the total Replacement Charges for then current calendar month exceed 5% of Purchaser’s prior month’s paid invoices.   

Purchaser is liable for all shipping fees of CSG to and from Seller’s facility unless otherwise specified. CSG will not be insured in transit unless Purchaser specifically requests insurance, in which case the costs of such insurance will be borne by Purchaser and included in the freight charge on Purchaser’s invoice. Seller will not be liable for claims arising from loss or damage of CSG in transit. Seller is not liable for the quality of any CSG including defects in adhesion, fabric, logo errors, or any other material defect. Additionally, Seller is not liable for damage to CSG that occurred on or prior to receipt by Seller of the CSG.   

Purchaser agrees that any CSG sent to Seller absent an active purchase order will be held at Seller’s facilities for a maximum of 30 days (the “CSG Holding Period”). Following the CSG Holding Period, Seller may, at Seller’s sole discretion and without notice, either return CSG to Purchaser at Purchaser’s expense or discard CSG in any way Seller chooses, which may include, but is not limited to destruction, recycling, or donation of CSG.   

   

Seller may charge Purchaser convenience and handling fees for shipments of CSG in instances that require Seller to expend additional efforts to identify, handle or return CSG. Such fees will be added to the Purchaser’s invoice following completion of Purchaser’s order(s). The following fees for CSG may apply:   

   

  • Any shipment of CSG received by Seller without a corresponding CSG order or that is otherwise missing a barcode or corresponding sales order on the outside of the shipping container or carton may incur a $10.00 receiving fee.   

   

  • Any CSG requiring processing, including but not limited to unbagging, bagging, sorting, separating, folding, hanging, or removing from hangers may incur a convenience fee.   

   

  • Any CSG that is returned undecorated may incur handling fees in addition to any return shipping fees.   

   

Purchaser represents and warrants that: (i) Purchaser has all necessary rights, licenses, consents, authorizations and other permissions to use CSG as well as any materials, specifications, production instructions, designs, artwork, branding or decoration provided by Purchaser (collectively, the “CSG and Purchaser Product Attributes”); and (ii) the CSG and Purchaser Product Attributes do not infringe or otherwise violate any third party intellectual property or other rights.     

Purchaser agrees not to submit for use in Seller’s services any CSG and Purchaser Product Attributes that are unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable, or that infringe on any intellectual property or other proprietary rights of any third party (“Offensive Content”). Seller may, but has no obligation to, monitor, edit or deny any CSG and Purchaser Product Attributes that it determines in its sole discretion are Offensive Content.    

   

Returns, Refunds and Rights of Cancellation   

Once an order has been released into production, it may not be modified or cancelled by Purchaser. Orders for custom goods cannot be canceled. Purchaser may, otherwise, cancel an order for goods only if Seller has failed to deliver such goods within 28 days after the due date specified in the order or, in the case of defective or nonconforming goods, at the earliest opportunity after Purchaser has discovered the fault or defect (provided that Buyer shall be deemed to have inspected any goods as soon as reasonably practicable after delivery and in no case longer than 10 business days after receipt). If Purchaser desires to cancel an order in accordance with this section, Purchaser must provide notice to Seller by email of its intent to cancel at clientservices@worldemblem.com 

Other than with respect to defective goods, nothing in these Terms and Conditions shall give Purchaser the right to cancel any order for goods that have been made to the Purchaser’s specifications or are otherwise personalized for the Purchaser. If Purchaser cancels an order in accordance with this section, Seller will refund all sums paid by Purchaser (including initial and re-delivery charges (if any)) with respect to the cancelled order. All goods returned by Purchaser to Seller must be returned in their original packaging (which Purchaser should retain for this purpose) and must be in an unused condition.   

   

Expedited Turn Times Guarantee:   

In accordance with the World Emblem Expedited Turn times Services guarantee, in the event that the ordered  goods fail to be delivered "ex works" from the World Emblem plant at the agreed-upon time due to World Emblem's negligence, the entire sum of your order, including the Expedited Fee, shall be refunded in full as credit to your account.   

Expedited Turn time options are available on selected items with an upcharge. If you require this service, please select the Expedited Turn Time option on your shopping cart. Orders must be submitted before 12 pm Eastern time on business days.    

Please be advised that orders placed with a request for Expedited Turn Time are subject to potential  modification. In the event that World Emblem is unable to provide the aforementioned service, a representative from our Customer Service Department will engage in contact with you within a period of two (2) business hours subsequent to the placement of your order. Please be informed that our service guarantee shall not be applicable during this specific time frame.   
 
The products available for this service are:     

Product    

Production Time    

Embroidery    

1 business day  

3D Embroidery 

Sublimation 

Print Stich  

Leather 

Plotter Cut Transfers  

Flexstyle   

3 business days  

  

There are some restrictions on our Expedited Turn Times Services:   

  • Thread: This service does not cover emblems with metallic thread or special colors not included on the World Emblem Color chart.  
  • Backing: Only emblems with Industrial, Low Melt Heat Seal, or Pressure Sensitive backings can be expedited.   
  • Size: Emblems must be 4.5" or less.   
  • Packaging: Orders with special or personalized packaging cannot be expedited.   

 

The availability of Expedited Turn Times is subject to World Emblem’s production capacity and may change on   a day-to-day basis.   

Browser Support. Seller will support the latest major version as well as the version immediately previous to the latest version of each of the following browsers: Chrome, Microsoft Edge, Firefox and Safari. As some browsers update versions frequently, Seller will not publish an updated list of discrete versions supported by Seller.     

Governing Laws; Jurisdiction; Waiver of Trial by Jury. The validity, interpretation and enforcement of these Terms and Conditions as well as any agreement incorporating these Terms and Conditions shall be governed by the laws of the State of Florida. To the fullest extent permitted by law, Purchaser hereby: (a) waives any right to immunity from such action or proceeding and waives any immunity or exemption of any property wherever located from garnishment, execution, levy, seizure or attachment prior to or in execution of judgment; (b) submits to the jurisdiction of the state and federal courts in the State of Florida for purposes of any such action or proceeding; agrees that the venue of any such action or proceeding may be laid in Broward County, Florida and waives any claim that the same is an inconvenient forum; and stipulates that service of process in any such action or proceeding shall be properly made if mailed by any form of registered or certified mail (airmail if international), postage prepaid, to the address then registered in Seller’s records for Purchaser, and that any process so served shall be effective 10 days after mailing. No provision shall limit Seller’s right to serve legal process in any other manner permitted by law or to bring any such action or proceeding in any other competent jurisdiction.    

PURCHASER HEREBY KNOWINGLY, VOLUNTARILY, INTENTIONALLY AND IRREVOCABLY WAIVES ALL RIGHTS TO TRIAL BY JURY IN ANY PROCEEDING BROUGHT TO RESOLVE ANY DISPUTE BETWEEN OR AMONG ANY OF THE PARTIES (WHETHER ARISING IN CONTRACT, TORT OR OTHERWISE) ARISING OUT OF, CONNECTED WITH, RELATED OR INCIDENTAL TO THESE TERMS AND CONDITIONS, THE TRANSACTIONS CONTEMPLATED BY THESE TERMS AND CONDITIONS AND/OR THE RELATIONSHIPS ESTABLISHED AMONG THE PARTIES UNDER THESE TERMS AND CONDITIONS.   

Infringement Claims. Purchaser agrees to promptly notify Seller of the assertion against Purchaser, in litigation or otherwise, of any claim of patent infringement respecting any of the products purchased hereunder. Seller shall have the right (but not the obligation) to assume control at any litigation arising out of such claims, including the settlement thereof. In the event such notice is given to Seller and Purchaser provides all necessary cooperation assistance requested by Seller and allows Seller to so conduct the litigation, Seller shall indemnify and hold the Purchaser harmless from and against any such claim relating to any of Seller’s standard products.   

Notwithstanding the foregoing, Seller shall have no obligation or liability of any kind and Purchaser shall indemnify and hold Seller and its affiliates and its and their respective directors, officers, employees, contractors, agents and other representatives harmless from and against any claim, suit, liability, damages, costs and expenses (including, without limitation, reasonable attorney’s fees) arising out of or resulting from any allegation, claim or proceeding relating to the use of any of the CSG and Purchaser Product Attributes or the products, made, used or sold utilizing same, or the use of Seller’s products in a system application of Purchaser, and in any such claim arising out of compliance by Seller with specifications furnished by Purchaser, including without limitation, claims of infringement or other violation of third party intellectual property rights as well as product liability claims. In the event claims set forth in the preceding sentence are asserted against Seller, Seller will promptly notify Purchaser of the assertion thereof and will permit the Purchaser to assume control of such litigation.   

Government Contracts. Seller shall use commercially reasonable efforts to comply with all provisions which are mandatorily imposed on Purchaser by any applicable federal statute, but only in the event the Purchaser informs Seller in writing of all such requirements at the time of entry into the contract.   

Severability; Waiver. In the event any provision of these Terms and Conditions is held by a tribunal of competent jurisdiction to be contrary to the law, the remaining provisions of these Terms and Conditions will remain in full force and effect. No failure by either party to take any action or assert any right hereunder shall be deemed to be a waiver of such right in the event of the continuation or repetition of the circumstances giving rise to such right. The waiver of a breach of any provision of these Terms and Conditions shall not operate as or be construed to be a waiver of any subsequent breach of these Terms and Conditions. Any waiver shall operate as a waiver only with respect to the specific matter involved and in no way shall extend to any further matter.     

Assignment. The rights and obligations of Purchaser under this Agreement may not be assigned or delegated without the written, signed consent of Seller. Any attempted assignment by Purchaser in violation of this paragraph will be void.   

Force Majeure. Seller shall not be deemed to be in default of or to have breached any provision of these Terms and Conditions as a result of any delay, failure in performance or interruption of service, resulting directly or indirectly from acts of God, acts of civil or military authorities, civil disturbances, wars, terrorist activities, pandemics. strikes or other labor disputes, riots, shortages of labor or materials, fires, transportation contingencies, loss or malfunctions of utilities or computer (hardware or software) services, laws, regulations, acts or orders of any government or agency or official thereof, other catastrophes, or any other occurrences beyond the reasonable control of Seller.    

Privacy Policy. These Terms and Conditions incorporate Seller’s Privacy Policy, a copy of which is available at https://www.worldemblem.com/privacy-policy/.   

Marketing Materials. The imagery and designs used by Seller on its website or in any marketing or promotional materials are intended solely to demonstrate the effects that can be achieved with Seller’s products and not to imply that the designs have been supplied to or endorsed by their owners.   

Emails/SMS. By placing an order with Seller Purchaser agrees to receive promotional emails and/or SMS Messages from Seller unless Purchaser specifically elects to unsubscribe from such emails.    

Notice. Any notice given pursuant to these Terms and Conditions or any agreement which incorporates these Terms and Conditions shall be in writing and sent either (i) by nationally recognized overnight courier (return receipt requested) to 602 SW 12th Avenue, Ft. Lauderdale  FL, 33312 or (ii) by email to the party for whom it is intended. Any notice given pursuant to these Terms and Conditions or any agreement which incorporates these Terms and Conditions shall be deemed to have been given or made on the date on which the addressee receives the same.   

Headings. The paragraph headings used in these Terms and Conditions are included solely for convenience and should not be used to interpret or construe the provisions of these Terms and Conditions.   

Use of Name. Purchaser grants to Seller the right to use Purchaser’s name on Seller’s list of business partners, which may be made available to third parties from time to time. Purchaser also grants to Seller the right to use Purchaser’s name in press releases with Purchaser’s written consent, which shall not be unreasonably delayed, conditioned or withheld.   

Binding Effect. All of the terms and provisions of these Terms and Conditions shall be binding upon, inure to the benefit of, and be enforceable by the parties hereto and their respective administrators, executors, legal representatives, heirs, successors and permitted assigns.  The relationship between the parties is that of independent contractors. Nothing herein shall be construed as creating any agency, partnership, joint venture or other form of joint enterprise, employment or fiduciary relationship between the parties, and neither party shall have authority to contract for or bind the other in any manner whatsoever.    

Amendment. No modification, amendment or addition to these Terms and Conditions, nor waiver of any of its provisions, shall be valid or enforceable unless in writing and signed by both parties. No changes or modifications of these Terms and Conditions shall be binding on either party hereto unless such change or modification is made in writing and accepted by both parties. 

 


09.12.24 Fixed Bugs and Limitations
  • Fixed an issue where Size and Shape Properties were not showing on Design Request and DP for some orders.
11.25.24 Catalog Changes 
  • The manage users screen now correctly displays sales rep roles.
  • Support added for the new Cintas DR hierarchy, which will be visible soon.
  • Security improvements made to address reverse tabnabbing.
11.10.24 Fixed Bugs and Limitations
  • Resolved an issue where accounts with more than 1,000 shipping addresses couldn’t place orders if the billing address wasn’t within the top 1,000.
  • Enhanced security features on both the public site (www.worldemblem.com) and the shop site (shop.worldemblem.com).
  • Optimized the Quick View DR workflow to reduce the number of API calls, improving performance.
  • Implemented a hotfix to ensure thread colors are cleared upon submission for categories where thread colors are not enabled.
10.13.24 Catalog Changes
  • Resolved a pricing issue where the calculation was incorrectly adjusting the price after multiplying the quantity.
  • Updated the API to prevent orders from being processed for customers on credit hold.
09.15.24 Fixed Bugs and Limitations
  • Resolved an issue where the original design image was still appearing for the customer when the design was either released or pending release.
  • We’ve created new pages that will display when a user encounters an invalid page or when a failure event occurs, enhancing the overall user experience.
  • We updated our API logic to ensure that shipping addresses are correctly validated for multi-user accounts.
  • Fixed a bug where the "Book Entry" option remained checked when a non-impersonated user made a copy.
09.15.24 Catalog Changes
  • We’ve added two new shapes to our 3D Embroidery, Flexbroidery, and Flexstyle products: "Rectangle with square corners" and "Square with square corners." 
09.03.24 Fixed Bugs and Limitations
  • An update was deployed to ensure appropiate pricing upates on the "favorites" page when updating quantities in the product card.
  • An update was deployed to ensure appropiate public sire redirects.
08.18.24 Fixed Bugs and Limitations

-Fixed an issue on Digital Passports where if an order had multiple edits to the image, the DP only showed the first image.

-Fixed an issue where expedited pricing wasn’t displaying on the View Quantity Pricing popup.

07.21.24 Catalog Changes

-Fix to the DR copy process where Sewing Guide and Color were not getting cleared when the copied DR was set to a product category that did not use the Sewing Guide.

06.23.24 Catalog Changes
  • Launched new public site at www.worldemblem.com
  • All invoices updated with new company HQ address: 602 SW 12th Avenue, Fort Lauderdale, Florida 33312.
  • Display the selected GL Account on the checkout review pages when submitting expedited orders.
04.28.24 Catalog Changes
  • Added a Copy button to the Design Request confirmation page.
04.28.24 Fixed Bugs and Limitations
  • Fix to ensure that the correct values are captured from the DR Size fields when minimum size validation is triggered.
03.31.24 Catalog Changes
  • Added a sorting feature on the column headers for the multiple-design search feature.
  • Added warning text to the DR creation screen to make the users aware that failure to select colors before submission could result in longer processing times.
  • Added validation to points in the application where an address is entered/selected to ensure valid information is entered by the customer.
  • Removed the option “Shipping same as billing” on the cart checkout, to avoid issues with the new address validation feature.
03.14.24 Fixed Bugs and Limitations
  • A change was deployed to EpiServer to address an issue where shipping orders do not show split orders.
  • A hoƞix was deployed to EpiServer to correct a width issue on the DR page.
  • A change was deployed to EpiServer to default new columns in DR and Name System to “N/A” when no data is available.
03.14.24 Catalog Changes
  • A change was deployed to EpiServer to remove the Add New Comments link on digital passports.
  • A change was deployed to EpiServer to add expected ship date / tracking to DR and Name System. N/A shows when data from previous orders is not available.
03.03.23 Catalog Changes
  • Added Web Order Number as a search option on the Tracking Invoice screen.
  • Set the default view of the Tracking Invoice screen to be ‘ALL’ instead of ‘Unpaid’.
  • Set the default sort order of the Tracking Invoice screen to show the most recent orders to the oldest based on the Order Date.
  • Changed the headers on the Tracking Invoices and shipment screens for a seamless and consistent experience. 
  • Removed the "Let WE choose my size" option when creating a new Design Request.
  • Terms & Conditions acknowledgment is now mandatory for users with multi-location. 
02.04.24 Catalog Changes
  • Reimplemented a previous fix to populate the GL account on split shipments.
  • Our catalog now allows pricing to be displayed in the user’s local currency.
  • Removes trailing and leading spaces on new and existing Name System Customer SKUS (Shortcuts.
  • Removes trailing and leading spaces on new and existing Color Match Setups.
11.27.23 Catalog Changes
  • A change was deployed to refresh and modernize the end-to-end Design Request process. The changes made include those to product structure and organization as well as the introduction of new UI flows used by customers in the form of the ‘Guided View’ for a more handheld workflow and the ‘Quick View’ for customers who are more experienced with the Design Request.
  • A change was deployed to ensure that on the ‘Manage Users’ page, the role(s) assigned to users is presented in the user list.
10.16.23 Fixed Bugs and Limitations

An issue where PXF and DST files were sporadically unavailable for download from the catalog was fixed.

08.21.23 Catalog Changes
  • A change to EpiServer was deployed related to the client reference number for CSG orders.
08.09.23 Catalog Changes
  • Added an option to sort products A-Z when shopping.
07.10.23 Catalog Changes
  • Added an Edit button to the Saved Carts screen to allow changes to saved carts.
  • Added a configurable delay to CMS for converted DRs to allow for a buffer between conversion and ordering
  • Checkout text was added for expedited shipping to enable in Production.
06.26.23 Catalog Changes
  • An update was deployed in order to update the "Tracking Invoices" page such that it now includes invoices with dates created by the end date of the specified search criteria
06.11.23 Fixed Bugs and Limitations
  • – Fixed an issue in CSG where clicking Cancel after editing a decoration was not working.

05.26.2023 Catalog Changes
  • A change was deployed to EpiServer to allow for monthly reminders to be sent via email for overdue invoices and monthly balances.
  • A change was deployed to EpiServer to prevent simulations from being applied to CSG orders
05.14.23 Catalog Changes
  • An update was made to clear the shipping address when making a copy of an existing design.
05.14.23 Fixed Bugs and Limitations
  • Fixes Page Not Found error when viewing digital passport after an edit is made
  • Hot fix to resolve an issue where Add to Cart didn’t become enabled in the Product Detail screen unless the user tabbed off of the quantity field
  • Bug fix for Specific Customer Design Request APIs, so they can pass in multiple locations
04.28.23 Catalog Changes
  • A change was deployed to ensure that users who are not set to the role type of “Manager” cannot create new Ship-To addresses when creating new orders.
  • A change was deployed to Episerver that allows for better and more accurate presentation of pricing for items based on quantities selected when adding to the cart
  • A change was deployed that allows for the addition of additional order confirmation email addresses for CSG and Name System Orders.
  • A change was deployed to accommodate changes in Business Central and Middleware for the Canadian Provincial Tax field on invoices.
  • A change was deployed to address shipping address inconsistencies by updating how the ‘Country’ field is handled for Name System orders.
04.17.23 Catalog Changes
  • "Invoiced" status is selected by default on the "Tracking Orders" page
03.31.23 Fixed Bugs and Limitations
  • appropriate handle of preferred billing addresses
  • Confirmation email address is now displayed during the checkout process so users have visibility of who will receive the email.
  • Better presentation of validation errors/notifications during the course of completing a CSG order.
  • Fixed issue where the special notes for what needs to be embroidered disappear when editing a print stitch order.
03.17.23 Fixed Bugs and Limitations
  • Bug fix to allow for DR emails to be sent when the Description field contains carriage returns.

03.17.23 Catalog Changes
  • Allows user to indicate which parts of Print Stitch to be embroidered via text field
02.17.23 Fixed Bugs and Limitations
  • A bug that showed incorrect orders when filtering "Recently Ordered" was fixed
  • Keywords and CSG Delete Endpoint. Bug fix for validation when no thread is present
  • Fixed issue where DR submission was failing when Enter Text was selected
  • Fixed issue where duplicate rows on the "Other CSG Request with this Design" list on the CSG page
02.17.23 Catalog Changes
  • Transactional email templates were updated
  • Disabled Convert Submit Button when clicked
  • Added another file type for download on the Catalog - EMB (Wilcom)
  • A print issue on Consolidated Invoices was fixed
  • GL was renamed to General Ledger Account. ExistingGarment, ExistingFR Garment, New Garment, and New FR Garment were removed from the dropdown
02.06.23 Catalog Changes
  • Change deployed to ensure the proper application of the default shipping address on My Info page
  • Change deployed to allow the selection of search parameters on the Status filter in the order tracking page. Previously this action was presented via checkboxes
01.23.23 Catalog Changes
  • Added visual indicators to order statuses to indicate whether they are on time or not. This change has been made available via the Orders Tracking and CSG Tracking pages
  • Added a restriction of name system combinations based on the user’s selection of embroidery or Perfect Print. Prior to this change, the same combinations were presented regardless of whether embroidery or Perfect Print was selected
  • Removed the Expected Ship Date from product cards on the cart. This was a legacy property that is no longer applicable
01.23.23 Fixed Bugs and Limitations
  • Fixed a minor bug whereby when the user hit the "Enter"
    key on a product card quantity, they were redirected to the cart
01.13.23 Catalog Changes
  • The PO Number field on the cart checkout page is now limited to 50 characters.
01.06.23 Catalog Changes
  • A change was deployed to ensure that all customers are directed to the
    appropriate Customer Supplied Good (‘CSG’) order interface.

 

  • We improved the look and feel of Consolidated invoices. These are the changes we included:
    • An option to print all invoices via the "Print" button from a specific invoice
    • The "Email" button from a consolidated invoice will launch Microsoft Outlook and automatically insert the link to the consolidated invoice into the email body
    • Several fields have been removed from the main consolidated invoice heading:
    • Sales Subtotal
    • Misc. Charges
    • Shipping and Handling
    • Tax

 

  • Now our catalog allows customers to now sort their products
    page by products most recently or most frequently ordered. These filters are selectable via the filtering drop-down selector on the left-hand side of the products page.

 

  • A change was deployed that allows for the display of multiple tracking numbers for a given order separated by commas on the "Tracking Order" page under the "Tracking" tab. The tracking numbers will also be presented at the bottom of the order detail page.

 

  • A change was deployed that removes the “Do Something Else with Shipment” option when reviewing an unexpected shipment for a given customer.
12.06.22 Catalog Changes
  • Fixed display issue on Invoice Detail for long PO Number, which were getting truncated
09.25.22 Catalog Changes
  • Fixed issue with Digital Passport, where the header was getting hidden in PDF
08.22.22 Catalog Changes
  • Removed restriction on plotter cut transfers for white silicone. Everyone can now order it.
  • Added our Mexico facility as a manufacturing location for CSG orders.
08.22.22 Enhancements
  • Fixed issue where user's default shipping address wasn't appearing preselected as first address (feature/csg-default-shipping-address)
08.05.22 Catalog Changes
  • Updated min/max for height/width on Embroidered Emblems.
  • Updated terms & conditions with a publish date of 7/26.
07.25.22 Catalog Changes
  • Renamed “Media Color” to “Media/Fabric Color”
  • Changed sizing on Perfect Print Emblems and Print Stitch Emblems to have a min of 1”x1” and a max of 12”x12”
  • Removed ability to order physical samples from Full Color Heat Transfers and Plotter Cut Transfers
  • Removed the announcement regarding fees from the customer’s landing page in Episerver
05.30.22 Fixed Bugs and Limitations
  • Requested Delivery Date not applying to Fees on CSG Orders
  • Commerce manager not adding preferred billing ID to some new accounts
  • Update freight to pull manufacturing location from the production order table and not Process Weaver.
05.23.22 Catalog Changes
  • Special color 98 was added to PV+ color choices, choosing this color, you can select a Pantone color match for any color on your design
  • Several PV+ ink colors were removed now that the Pantone color matching feature is available
  • Grassy Green border color added back for Perfect Print Emblems

 

05.23.22 Fixed Bugs and Limitations
  • Adding new shipping addresses at checkout failing when the customer has a large number of shipping addresses.
  • Commerce manager not adding preferred billing ID to some new accounts
09.15.24 Fixed Bugs and Limitations
  • Resolved an issue where the original design image was still appearing for the customer when the design was either released or pending release.
  • We’ve created new pages that will display when a user encounters an invalid page or when a failure event occurs, enhancing the overall user experience.
  • We updated our API logic to ensure that shipping addresses are correctly validated for multi-user accounts.
  • Fixed a bug where the "Book Entry" option remained checked when a non-impersonated user made a copy.